Still waiting for my refund

Never buy from online sellers at Makro. We first requested a cancellation of the goods on 28/12/2023 which was not done but instead everything was fast tracked and the goods were delivered the following day which we were fine with. Haven't seen that the goods are faulty We tried to request a return online but we were blocked by "something went wrong error". Called multiple times to get the call centre to assist which they didn't but kept on escalating. When they finally did we had to send pictures multiple times, the goods were only picked up on the 10th January 2024 only for the seller to return the same box same day with one chair instead of 2 and no instructions whatsoever of what we supposed to do with the chair since we return out of unsatisfactory. We called the call centre back and they assured us that the seller will pick up the chair and refund us. As I type this I'm stuck with a box with only 1 of 2 chairs (which by the way a makro Consultant said it will be picked up the following day after we called AGAIN, as we tired of the run arounds and want our refund) nobody has communicated since then. Waste of our time, money and effort