Still waiting for my oven after 2 weeks!

This was the first time ordering online with Makro and it has not been a great experience. I ordered an oven online 2 weeks ago. They said delivery should be within 2-5 working days. My expected delivery date was Monday 11 Feb 2019. I had to get someone especially to wait for the delivery as I was at work. I didn't hear a word from anyone. On Tuesday I called the call centre and the lady said that they could not deliver the product because of the rain (well she must've been sitting in a different province as Cape Town was all sun and blue skies on the 11 Feb). I called again on Wednesday 13 Feb and the lady said that my oven was sitting at the couriers and said delivery would still be this week. It is now Friday and I called again to find out where my order was, all they could say was it is in progress. This is bad service in my opinion and I will not be ordering online from Makro again.