Still Waiting for My Order Weeks After Promised Delivery Date

I placed an order on 14 May with a promised delivery date of 22 May. It is now well past that date, and I am still waiting for both my order and a meaningful update.

Since the delivery date was missed, I have tried every available communication channel to get answers:

Contacted the call centre multiple times. Sent a WhatsApp enquiry on 1 June and received no response. Called again on 2 June and was told the matter had been escalated and that delivery would take place on 3 June. Nothing arrived. Called again and spent over 10 minutes on hold, only to be transferred to the courier company. I asked for someone to investigate and call me back, but no call back was received. After receiving no call back, I tried the WhatsApp line again and was told: “Good day, you are through to Simbonge and I will be assisting you today. Please note that we are currently having an issue with the courier which is with your order as they are non-responsive but we are trying by all means to get your order delivered to you as soon as possible.” The chat was then closed. I then sent a formal complaint via email and only received a reference number, with no actual update or resolution.

The most frustrating part is not even the delay itself, but the complete lack of communication, accountability, and ownership. No one can tell me where my order is or when it will actually be delivered.

This was a substantial order valued at almost R8,000, and the level of service I have received has been shocking. Customers should not have to chase updates through multiple channels, receive vague responses, and then have chats closed without any resolution.

At this point, I am seriously considering cancelling my order and taking my business elsewhere.

I hope this review prompts someone to take ownership of the issue and provide a proper update and resolution.