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Felecia M

1 reviews | Active since May 2020

25 May 2020, 11:49

Still waiting for my order

I am today going for my 4th week of calling makro and following up after they have promised me a million times that they would give me feedback. Today I will be going into the store and demanding my order as well as compensation for the delay and for the waste of my airtime and time with them. You won't believe how many people on Facebook are complaining so much about the bad customer service that they have been giving us. If it wasn't for there customers they won't have jobs and that is my aim to have the people realise who is most needed here me as the customer or you that just packs a bag for an income MAK***

0
Replies (3)
Makro
Makro's reply25 May 2020, 11:52
Official
Good day Felecia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

FM
Felecia M's update25 May 2020, 11:56
Reviewer Update
This is just a auto repose bec this is what you said last week to me
FM
Felecia M's update25 May 2020, 18:39
Reviewer Update
One thing that has just been on my mind lately... It is ONE THING I Hate... Is BAD SERVICE.

So about 4 weeks ago I ordered 2 products online by @Makro_SA and still today I have not received it. I have phoned followed up even when they said they will get back to me...THEY DIDN'T!!! I used almost every social media to get their attention because my emails got ignored my calls were put down in my ear and my cost on calls were through the roof...

Why have we as customers "Paying Customers" just become so okay with bad service... Bad mannered Suppliers... Unsatisfied customer care.

Don't these people realize that without us they wouldn't have a job... They won't be able to provide for their families... They just don't care plain and simple... You can threaten and work yourself up so much and they just have this I don't care attitude.
As if they doing us the favor!

Covid 19 has just become an excuse to treat people like *******... To undermine people who actuality pay for items and just don't receive it. It's just okay...

Why have we just accepted this...

Well today I had enough. I raised my opinion and made it very clear.

I WILL NOT BE A VICTIM OF BAD CUSTOMER SERVICE!!!!