Still waiting for my essential goods from Makro for 14 days now

Item: Makro
Rating: 1
Author: Paul K

I ordered essential goods on the 15th April and have still not received. When I call the call centre, they always tell me that the delivery is on its way. Yesterday they told me my order was dispatched. Today was the 3rd time I called in 2 weeks and they said that they will check and get back to me.

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Replies (1)

Makro's replyOfficial

28 Apr 2020, 13:35

Good day Paul,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Apr 2020, 13:35

Official