Still waiting for my delivery

I have been calling your switchboard as referred by your customer service since they couldnt help. since 8am to 10h40 and I was the first caller on the line but no one picked any of my calls. I can't report my problem in all ways, I've emailed, called and no luck. Which means after a sale you really don't care about your customers. My order is packed and not collected by courier why is that? I'm beyond frustrated now, what a ***ed up service this is and worse you can't be reached

I sent another email and tried calling, I want what I paid for and I'm not go na let it go

Makro you're still unreachable and I want my order, I won't let this go. I'm shocked you don't even check reviews here or you're simply ignoring them, whichever it's appalling

Makro I'm still waiting for my order

I did not receive that order, it was never delivered. Even on your system on my side it says order is ready but haven't been collected by the courier . Why would I claim that an order has not been delivered when it has? You didn't even respond to any of my emails when I raised a concern after your due date

Show where I signed for it if you say I received it

I want my order I did not receive it. And I paid for it

I am still waiting for my order which I did not receive. I haven't received any call or email from you and yet you know I raised a concern. Haven't received any waybill to show where I signed, because you deem I received it.

Makro, I'm still waiting for my order, and you haven't attempted to assist me get it. I won't close this ticket until I receive my order

It's almost a month now since I started reporting the matter and only got responded twice on this platform. I won't buy anymore until this is resolved and I won't stop expecting it

How long will your process take to getting my order delivered? Already the due date passed on the 27th of January, now it's Feb 18th for one single order? There's no professionalism in your acts, you don't even care that you inconvenienced me. But one thing that's for sure, other customers are seeing this along with hello Peter. It's a lesson. I'll post all the responses here to social networks on how makro treats it's customers.

The is no way my order cannot be delivered because of an internal issue that lies with you. At this point your apology is empty cz everyday you prove that I do not matter as a customer and that goes for everyone

Again, how long until I receive my order? What's your sla ? And why haven't you called to arrange delivery?

I want my order. I never expected to be treated like this , this is so unprofessional

Makro wonderboom today is 27days and I still haven't been assisted, no calls, no emails, not informed when I'm receiving my order. I hope you do know you are being judged on your service. And right now it's very ****py. Do you have something against me because I'm black? Or are you judging the size of my item?

We are here again, 28 days without my order being delivered. Again I ask, when should I expect it? My matter was escalated on the 17th according to you

29 days of makro not taking accountability for a delivery they missed. No professional communication or empathy towards their customer. I want my delivery, I won't let this go no matter how small the order is, I paid for it, I was never refunded, it was not delivered, I want it

30 days now still waiting for my order. My case is still escalated and no sla was given, no courtesy call for an update, very responsible Makro

It's now 31 days since I made my order, and Makro you haven't attempted anything to assist me, paid No respect or accountability towards my concern.

Now if you can't deliver, pay back my refund so I can go. buy elsewhere. It's pointless reasoning with you even over such a small issue. I want my money back

Now on, I'll be posting on here and twitter x everyday until you give me my money back, it's peanuts to you but to me every cent counts

Today we continue, please pay up my refund or deliver my item, but reach one of those resolve. I have nothing but time

32 days now still waiting for my order or refund from Makro.

How long will it take ? And will I get my order or refund. It's alarming that on hello Peter there are many people who experienced the same ordeal. With me, even if my order cost a cent, I still want it. So I know I won't stop demanding for my order to be released or refunded

Hi I'm back in the province , we march on. When am I getting my order makro ? Or my refund. It's over a month now since I reported this and nothing has been done that I as customer can attest to. You haven't called or responded to any of my emails. And somehow you think I'll give up on this or maybe hoping, but that assumption will be your doom. I've already started a retaliation against this unfair and poor treatment. And will keep at it until I get what's due to me

Makro again, where is my order or my refund?

Makro must I be worried that now you **** customers but delaying solutions to my concern? I want my order or refund, it's that simple, b cause I never received what I paid for. I have proof

Makro once again, where is my order or my refund. You cannot withheld something that's mine without reason. It's over a month now

Thank you for the email to confirm you'll be paying my refund. I'll park here until I receive it. After all, I made an order it wasn't delivered, so now I have trust issues. I'll come back here to update upon receiving. Hello Peter empowers customers had it not been for this platform, I'd have nowhere to go

As I've suspected, I haven't received my refund as you communicated and the week is already over. Usually I received refunds by Thursday or Friday. Now that hasn't happened. So I'll park here until I get what's due to me

Makro I haven't received my order nor my refund as you indicated in your last email. Will it take another another month ?

Makro you sent me this email:

Hi Modise,

Thank you for your review on our Hellopeter platform.

We are sorry for the service that you have received from us.

We have reviewed your order and the refund for the cancelled item has been refunded.

Kindly advise which product are you following up on that you have you not received yet.

We apologize for the inconvenience caused throughout your journey with us.

Kind regards,

The Makro Team,

But I have never received any refund not my order. Since Jan and now it's approaching April, and you think apologies will make this go away.

I WANT MY ORDER OR REFUND!!!!

I check my accounts very closely so you have never paid me my refund

You are ****s and ****mers, and I will deal with you, no matter how long it takes. Everyone will see how you treat your customers.

Makro, I just received an email with an invoice processed today. That's still fine, cz I gave you a choice to either deliver my order or pay my refund. I wanted you to listen irrespective how much the order costs. I went through other people's reviews and realized they gave up too soon. I'm stubborn as hell. Even if it costs R1, I want it, a service provider and I paid for the product and service. So I'll check when I receive my order, but I'm not taking this review down until I actually see my order arrive. Thanks for finally paying attention

Wow would you look at that, almost 3 months for something so small. Please be more professional next time after this, we are done

Marking the register for today makro. Until I get what's mine

At this point whenever is fine, since January I've been waiting. But I'll still park here until I see the monies in my account since you're mentioning that my payment will be backdated. I just hope my money comes back same amount I paid. I have an invoice. My dismay is how I was treated all this time by a "reputable" business and in the public eye. And mentioning what the item was stunt, just proves that this was such a small thing for you but handled it so poorly and forgot you sell products and service and I had to come on hello Peter for you to finally pay attention. I wonder how many ordered and we're left unattended? Scary thought. I'm feisty I don't let things go that simple. Experience is the best teacher!!!

Refund received, bye