Still waiting for delivery

On the 30th of July 2023 I bought a TV online from Makro.

On Wednesday the 2nd of August 2023, I received a call from their courier company can I take the delivery that day. I requested for the following day. Of course they didn't come on the 3rd.

On Friday the 4th I called the hotline. The agent spoke to the branch to confirm they will be in touch to reschedule the delivery. Of course no one phoned. Tuesday the 8th I called again, the agent told me they where going to deliver that afternoon. I raced home to wait for them, of course no one pitched.

Thursday the 10th I called again. I was informed that a manager was now involved and would call later to make delivery arrangements.

Still waiting.

I guess what can you say about a company with such a low score and trust factor. Seems management don't care.