Still waiting for a resolution

Dear Deidre,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please be advised that we have escalate this matter to the relevant management for it to be addressed, as soon as feedback is provided, we will contact you. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Kind Regards,
Makro Hellopeter Team