still out of stocks

Was in makro store about 3 Months ago. I required a filter for my vacuum which at that time was not urgent, which I happened to purchase there. They were out of stock on the filters and I left the store without anything. About a month ago I was in store again and this time wanted a filter, again it was out of stock. So I left my contact details with them to inform me of the arrival of the filter. I received no call. I was in the store a week ago and again there was no stock. This time they took my details and I'm still waiting...it's ridiculous how long I should wait! What upsets me is that they received stock but failed to contact me! What pathetic service do they offer customers? Then I shouldn't have wasted my time and bought a vacuum there initially! And the cherry on the cake was one staff member who actually told me to go elsewhere for a filter! I came to this particular store for a reason? Why should I inconveine myself for a lack of service on makro's part! I hope I get a filter from them soon! <br>