Still no response from Makro Strubensvalley. Kept quiet whole day No one called me to resolve matter

Makro Struvensvalley have still not come to me to meet an agreement.. I have advised before I was blessed with this money to buy a stove so I went only (please not I'm a cancer patient) I went online I selected the stove put all my details and there was no option for installation however I did but in my notes on the form that I need help with installation. And now I'm surprised to hear I must pay R950 for installation I do not have that kind of money. I haven't used my stove since it was just left here. I haven't cooked a meal. We were blessed this weekend to order Mr D I have those receipts. Please can someone from Makro or your outsourced company help me install I have too much doctors bills for this as you see a friendly person assisted with food. I cannot be acting like a beggar for food due to the website not giving an option to install. I'm not a customer that goes to shop especially with this pandemic still. Please may I have an answer today so I know when will this be installed