Still no response

I am still waiting for feedback on why the website doesn't have the functionality for ucount when it's advertised. It's been almost two months. All I get is an email every other week from a useless call center agent who tells me I don't have enough ucount points when there's no option to even access ucount therfore it's impossible for makro to know if there's enough or not. At what point does the customer get to speak to someone knowledgeable?