Still no resolution on website issue

On 6 July 2018 I logged a quary on your website, and recieved a return confirmation email. Till today the problem has not been fixed, not have I recieved any information regarding it.

The problem is related to my profile on your website: Good day, I needed to check on a item I bought at Makro, using my card connected to my online profile. All my purchases previously showed under Purchase History, but now it's not showing anymore. Instore purchases where there should be at least 10+ items, it only shows 2. Can this please be looked at as I need info urgently. I have tried on Internet Explorer, Firefox and Chrome, all with the same results.

I always use this as reverence when needed, or for warranty or guarentee or insurance problems.

Thank you