STILL NO RESOLUTION IN REFUNDING

STILL NO RESOLUTION IN REFUNDING after several emails and calls and HelloPeter reviews. Pathetic. I have been promosed feedback in 24-48 hours for weeks on end with no action! MAK***

Good day Amit

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and as well as the previously sent one, please kindly note that we are tirelessly working around the clock with our finance department to have the matter resolved soonest.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards Makro Hellopeter Team

Still no refund after 6 weeks and several followup online order. Very poor after sales service and no urgency. FOLLOWUP - Still no conclusion to this issue after complaints on the 22 January, 30 December, 20 December on Hellopeter all responding that concrete feedback will be given after 24-48 hours. Several followup emails have been sent. I have no further words or confidence in Makro regarding after sales / refunds and will hesitate to buy something from Makro again after this! Poor Makro Online service - cancelling an order. Refund still outstanding after 6-7 weeks. Poor Makro Online service - cancelling an order. Refund still outstanding after 6-7 weeks. Poor Makro Online service - cancelling an order. LONG process. From 12 December 2019. Its been 5 weeks of continuous follow up from my side and still no full refund for online order not collected and cancelled. Terrible customer services with Makro, trying to cancel an online order even before delivery. There was no response to their email customer services contact address after sending the email a few times. Over the phone, I was on hold after chatting to two service agents. One said someone that can deal with refunds said someone else will call me back. 2 days later nobody has. The next time, after requesting cancellation I was on hold for 10 minutes and then was also alerted that someone will cal me back later today (Friday) or Monday.. How difficult is it to cancel an order. What a nightmare ordering online with Makro. Would have been easier just driving to Makro, collecting and returning at the store considering the time I spent on the phone! After that - daily emails of followup from my side, after I had received some feedback from the store that the refund was going to take place around Mid-Jan. Very poor customer service. Really disappointed as I am a regular shopper in store at Makro. Total wasteof my time. Makro's reply: 24 Jan 2020, 10:57 Good day Amit, Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Please note that we are currently liaising with senior management from our Montague Gardens branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. Once again we do apologize for the inconvenience caused throughout your journey with us. Hope you find the above in order. Have a wonderful day. Kind regards Makro Hellopeter Team