Still No Resolution from Makro Alberton on My Samsung Dishwasher Case

After my initial complaint, Makro Customer Care called on 16 October to follow up, but had no idea where my dishwasher was. On 21 October, I received an SMS saying the unit was “ready for collection,” even though I had clearly requested a refund or replacement, not a repair.

Also, Makro Alberton staff member “something was replaced” and that I must collect the unit, again ignoring my Consumer Protection Act rights. I have since referred the case to the Consumer Goods and Services Ombud (CGSO) for formal investigation.

The matter is still unresolved, and I’m still waiting for Makro or Samsung to take accountability