Still no reply from Makro or Hisense

I took my Hisense TV back to Makro 2weeks ago but ever since I did not get any feedback from Makro or Hisense I am very disappointed in Makro for not doing any follow up I had pay for nothing so I lost R4000.00 just like that😭😭i will never ever buy from Makro they don't have good customer service they only sell appliance to customers without letting customers know about the guarantee and how it work I wish they can start training they staff how to help customers and how to make customers happy ilost a lot off money and iam very 😭 iam very disappointed in Hisense and also will not recommended anyone to buy from them cause they don't deliver sevice and they don't value they customers 😞😞