still no refund two weeks later

Dear Makro team,

I need urgent assistance and now I have to speak to the management team as I am going around is circles. I had a bad experience with Makro online purchasing team in December and as a result received a R200 voucher to use. about two weeks ago I ordered a Bluetooth vacuum cleaner and water to make up for delivery and used the voucher. to my frustration the vacuum was cancelled due to stock issues and so I phone customer service, and they advised me that I would receive my voucher back. I also cancelled the water delivery as it didn't make sense to pay for delivery for 6 liters of water. I was told it would be cancelled. it wasn't cancelled and so I had to send another email requesting it to be cancelled. I was then told I received my refund, and it went to my PayFlex account. when I login in I was only refunded for the water and not the R530 for the vacuum and so now it shows that I still owe PayFlex even though my order was cancelled.

Please can someone assist me. I need my refund to pay the PayFlex back and I want my voucher back. This is so frustrating that I have to keep phoning and the last time I phoned which was on Monday I was kept online for over 10min. who must pay for my airtime.

Kind Regards Lynnsey