Still no refund still bad service

It has been another week and no refund.

A week ago i posted a review and Mpho from Customer Service was quick to respond. Apparently the bank details where to blame. However we did not change any bank information since the purchase. Mpho requested bank account details which we supp****, but yet again no refund. What a lot of nonsense.

My Previous message:

Its been two weeks sins I took back a ladder that was recalled by Makro. I went on 14 July to Makro Cape Gate. Up to today I have not received any refund. I have phoned the **********number and **********. Every person has different story. I was told to go back to Makro for another refund??

I want my refund. I ha e emailed and phoned but nothing happens. Phone me at **********

I want my money