1 reviews | Active since May 2025
Still No Refund from Makro Online – 4 Months and Counting!
I am beyond frustrated with Makro Online’s complete lack of accountability and service. I initiated a refund request on 20 January 2025, and as of 21 May 2025, I still have not received my full refund. Makro only refunded me for one of the four items that I logged for a return, even though all four items (that were faulty) were collected.
I have followed up countless times via phone and email, I have probably phoned over 100 times. Every time, I am met with empty promises that the matter is being escalated or will be resolved "soon." Yet nothing happens. I’ve had to chase this issue repeatedly, wasting my time and energy over something that should have been resolved months ago.
Makro’s customer service is shockingly poor, and it seems they are either unwilling or unable to complete a simple refund process. This is unacceptable from a large retailer, and I am now forced to escalate this to the Consumer Goods and Services Ombud and National Consumer Commission.
Makro, I want my refund immediately, and I will continue to escalate this until it is resolved.
While I appreciate the acknowledgment of my complaint, I am still without a concrete resolution or timeline for when I can expect one. Simply stating that the issue "has been escalated" is not enough—especially given the lack of action and communication I’ve experienced up to this point.
I submitted my concerns because I am seeking actual support and accountability, not just reassurances.
Please provide a clear update on what steps are being taken, who is handling the issue, and WHEN I can expect to see the refund in my account.
I hope to see meaningful progress soon.
While I appreciate the acknowledgment of my complaint, I am still without a concrete resolution or timeline for when I can expect one. Simply stating that the issue "has been escalated" is not enough—especially given the lack of action and communication I’ve experienced up to this point.
I submitted my concerns because I am seeking actual support and accountability, not just reassurances.
Please provide a clear update on what steps are being taken, who is handling the issue, and WHEN I can expect to see the refund in my account.
I hope to see meaningful progress soon.