Still No Refund from Makro After 2 Weeks – Completely Unacceptable!

I placed a large grocery order via Makro Online on the 1st of April 2025 and the order canceled or not received due to an issue with their system. I was promised a refund but two weeks later, I’m still waiting.

I’ve:

Sent proof of payment Three time as per each of their email requests. Spoken to their support team several times, each time to a different agent and each time a different story. Provided screenshots and transaction history as FNB confirmed there is no POP for card swipes, and no payment refunded. Asked to speak to a finance rep or team lead. Offered to take a store credit or voucher instead of a refund. Sent several emails to state the issue, with no correspondence. When phoning each agent confirmed they did see the mails on the case. We have also been told all payments was bounced back but confirming with my bank i have not received any refund.

Makro keeps giving generic responses and the refund never arrives. We’ve been patient, but this is becoming ridiculous. We just want our money or a way to shop with that credit.

@MakroSA – please fix this ASAP. Enough is enough.