Still no refund/exchange !!

We returned the vacuum (purchased 2015-11-5) to Makro on Fri 2015-12-11 @ 11:30. Their returns policy states IF FAULTY and RETURNED AFTER 14 DAYS within the warranty period, you are eligible for a REFUND or EXCHANGE. Our request for a refund or exchange fell on deaf ears. <br> <br> 'The newer models come with an extra filter, blah blah blah, there is probably dust in the motor, you will probably receive a new motor, expect a call by Monday (2015-12-14)'. Returns ref *** refers.<br> <br> By Tues 2015-12-15 we still had no feedback and called the shop. We were told that the item hadn't been collected by the supplier. We drove to Makro, spoke to a manager and after he checked with the returns dept, we were told that the item had been collected that day but the system hadn't been updated as yet. <br> <br> It is not our problem that it is festive season. We again requested a refund or exchange and were told that we need to wait. <br> <br> It is already more than 3 weeks since we returned the item. If I was happy to sweep the house, I would not have spent 799 on a vacuum in the 1st place. We are done waiting. WE WANT A REFUND! <br>