Still no refund!!

I am extremely disappointed with my experience at Makro and their complete lack of customer service.

I ordered a fan, which was delivered to me in a damaged and broken box on 24 January 2025. The moment I opened the package and saw the broken, unusable product, I sent an email to Makro requesting a return. I received no response.

After multiple attempts to get help, I was forced to call Makro, where I was told to log the return online. Weeks passed with no action. I sent multiple emails, made several phone calls, and even went in-store—only to be turned away and told that I "must wait" for the courier to collect the broken product. Makro refused to assist me in-store, insisting that I wait indefinitely instead of simply processing the return.

After all that frustration, the courier finally collected the broken fan. Yet, here I am on 18 February 2025, still waiting for my refund—with zero communication from Makro about when I will get my money back.

When I phoned Makro again today, I was told that they "cannot help me" and that I must just wait for their supplier to decide when (or if!) I will be refunded. This is completely unacceptable. My purchase was with Makro, not their supplier. Makro took my money, Makro delivered a faulty product, and Makro should issue the refund. Instead, they are holding my money hostage with no answers.

This experience has been a nightmare, and I will never purchase from Makro again. Beware before shopping here—if you receive a broken product, you might never see your money again!

#Makro #BadCustomerService #StillNoRefund #DoBetterMakro