STILL NO REAL FERDBACK FROM MAKRO AFTER MY FIRST REVIEW

Last week I shared a review of Makro after struggling for more than 3 weeks to get the last item part of an online order I made on the 17th of June. After calling and being on hold for ages, reaching out via social media and sending numerous emails that all resulted in me not receiving any feedback whatsoever, I finally opted to write a review here on hellopeter, and FINALLY received some form of communication from Makro saying that I would receive feedback within 24-48 hours .... Which did not happen I only heard from them after 3 days, saying that they have referred the matter to their management team and that they would refer back to me, however I have STILL NOT received any further communication from them. I mean how difficult is it to find out where the item is and to let me know when I will get it. I needed it urgently and now it's been almost a month since I've ordered it and no one can tell me when or if I will even get it. Their excuse of customer service is beyond pathetic. I wish I never made that order so that I didn't have to struggle like this just to get some answers.