Still no feedback other than generic replies

I will continue posting this review on behalf of my aunt until Makro comes to the party with something other than a generic reply. She purchased a DEFY 348L COMBI FRIDGE FREEZER WITH WATER Dispenser on the 06/06/2020: The sales person was Lunga Ndoda and the invoice number is 693, cashier no 23. Time of purchase was 15h48. The fridge was originally delivered upon unpacking it the glass shelves had not been secured properly and the corners had made dented holes on the inside fridge door. We took photos and contacted the sales person Lunga Ndoda at Makro Germiston and a new fridge was delivered which is the one that us now giving us so many problems in the last 6 months. They had no problem to take my money but the after service is pathetic. August 2020 the 1st complaint was logged as the fridge was not getting cold. We waited 3 days for DEFY to send a contractor out, his name was Louis. He informed us that the fridge had no gas... I asked him based on that the fridge is 3 months old how long does gas lady he said about 5 years and said perhaps the fridge was not gassed... He put gas in. About 2 days after that the fridge started making a noise like a running generator sound. Louis had given us his mobile and said we can phone if we not happy.... When I phoned he said he set the fridge to 2 once it reaches that the noise will stop but it did not. Thursday 12.11.2020 I noticed the water in the water dispenser was not cold at all and all the food in the fridge was not cold. Friday I made a granadilla fridge tart for an order on Friday evening 13tb about 22h20 I checked and it was not setting. I noticed the freezer part was starting to defrost, my ice, meat, etc. I phoned Louis on his mobile in a panic asking for help.. He said I must put it off for 15 minutes and then put it on and phone him back. I did this when I phoned back his phone was off. He had said he will be able to come Sat at 17h00 this did not happen all the time I tried to phone his phone was off. A all was logged on the Monday with DEFY the guy who helped his name was Johnathan and when he punched my details in he said he could see a pre ioys call had been logged so he had all the necessary information. I explained to him how no fridge is affecting me and generating an income. He said he would log it but no matter it will be 3 days before they send someone. I logged a call on the Makro Whatsapp group giving my I voice number etc got a reference number and a message that I would be called up to now nothing. Reference number from Makro is **********. The fridge door does not seal, the light bulb blew after 3 months. Last week Wednesday when Louis came he emailed the proof of purchase to DEFY, spoke to a person and said to me they will replace the fridge it will be delivered Friday or Saturday. Up to now no delivery, no fridge, loss of income.