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Phumelela T

1 reviews | Active since Apr 2026

22 Apr 2026, 12:00

Still No Delivery or Communication – Extremely Frustrated

I am extremely disappointed with the service I have received from Makro regarding my online order.

I placed an order for a coffee table, and to this day, I have still not received it. What makes this even more frustrating is the complete lack of communication. The order status has remained unchanged for 12 days now!! I am left in the dark about when (or if) I will receive my item. This is unacceptable for a company of this size.

I expect: Immediate feedback on the status of my order Clear communication regarding delivery timelines Urgent resolution of this matter

If this issue is not resolved soon, I will have no choice but to escalate this further.

I would strongly advise others to be cautious when ordering online until Makro improves their communication and delivery processes.

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Replies (2)
PT
Phumelela T's update22 Apr 2026, 16:06
Reviewer Update
I did not receive any phone call from Makro as stated. The only call I received was from a lady who asked me to confirm my name, after which the call was abruptly ended without any further communication or assistance.
This has added to my frustration, as I am still without any clear update regarding my order. I would appreciate honest and accurate communication going forward, as well as a prompt resolution to this matter.


PT
Phumelela T's update24 Apr 2026, 17:38
Reviewer Update
I have followed up multiple times, and each time I am given the exact same response: that the matter has been “escalated to the relevant department” and that I will be contacted with an update. However, no actual updates are ever provided, and no progress seems to be made. It feels like I am being given automated responses rather than real assistance. At this point, the delay is unacceptable. There is no transparency, no accountability, and no effort to resolve the issue. Customers should not have to chase a company this much for a product that has already been paid for. If this matter is not resolved urgently, I will be proceeding with a chargeback through my bank and escalating the issue further through consumer protection channels.