PM
Patience M
1 reviews | Active since Nov 2011
02 Sept 2019, 11:14
Still no delivery from Makro
After writting a review on Hellopeter about Makro a week ago about an order that I paid for and still have not received... I was called by the courier company saying they were coming to collect juices from me to return them to the store. I explained over and over to Makro customer care that all I want are the plastics that i paid for. The guy who was supposed to deliver plastics came with juices.. I told him that the was a mistake because I didn't order juices and he turned back with them. So why is Makro now demanding that I return juices that I didn't even sign for before they can deliver plastics that I have paid for?
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Replies (1)Makro's replyOfficial
03 Sept 2019, 08:41Good day Patience,
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our couriers. This is not how we treat our customers and we will be raising this with management in-store and follow up with the courier regarding the rerouting of the order to our store.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our couriers. This is not how we treat our customers and we will be raising this with management in-store and follow up with the courier regarding the rerouting of the order to our store.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply03 Sept 2019, 08:41
Official
Good day Patience,
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our couriers. This is not how we treat our customers and we will be raising this with management in-store and follow up with the courier regarding the rerouting of the order to our store.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly accept our sincerest apologies for the customer service you have received from our couriers. This is not how we treat our customers and we will be raising this with management in-store and follow up with the courier regarding the rerouting of the order to our store.
Feedback will be reverted within 48 hours.
Kind Regards,
Makro Hellopeter Team
