Still no delivery after 2 weeks

I placed an order, MAK717732, and still have not received it. This was placed just after midnight on 24 November. 2 weeks ago.

I have recently moved and a few of those items are pretty essential to having a new place. I have a child so living without these things is really not ideal - she doesn't even have a duvet, we don't have chairs, no fridge, no washing machine etc. This was all on the order. This is obviously causing me a not insignificant amount of stress (I am also going through a divorce so the timing of this delay is not great as I'm also trying to keep things as stable as possible for my child) and I honestly am just not impressed with Makro right now. Their service is pathetic. This whole experience has been terrible.

I understand that these things happen and know there are MANY people complaining about the same thing. This is pretty urgent especially with the festive closure coming up, and everything else detailed above, I need my delivery. I KNOW if it doesn't come next week I won't be getting it until mid Jan from what it seems, this is not acceptable for me and my situation.

I have tried to contact Makro many, many times but end up getting cut off every time, and have not received any email or social media response, and I have emailed 2 people directly at Makro to try and deal with this. No one is getting ANY feedback, no one is giving any feedback.