Still no contact made!

Makro online does not respond to calls or reply to emails. I am so concerned that they just don't and the customer loses out in the end. Mbali Makhanya wrote a reply that she would call me on 11 December 2017 and I have not yet had any contact. Does she just send a message on Hellopeter and then just not do anything further about it.

If there is a delay or lack of staff etc then why not let the customer know?

I will never purchase from Makro again, even in store as it all goes to the same pot.

Eagerly waiting for them to call.