1 reviews | Active since Mar 2019
Still haven't received my online order!!!!
Today is the 4th of March and I still haven't received my order which I paid for on the 11th of February. It is almost a month later and I'm still waiting for a response from Makro!! At this moment it looks like Makro stole my money as they already received my money but I don't have my item and I don't get any response as to why I didn't receive my item.
I am taking this up with my attorneys, I have all the proof as to when I paid for my order, when the estimated delivery was supposed to be and I have all the reference numbers and dates when I phoned the customer service and all the emails that I've send without any response!
Forward this email to your management department, as they will be held accountable and they will be receiving the documents from my attorneys.
Order number MAK 200 ****
I'm sorry you haven't received your order as yet and for the overall service.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
I'm sorry you haven't received your order as yet and for the overall service.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo