STILL HAVEN'T RECEIVE MY ONLINE ORDER

I placed an online order the 20th of November, MAK***. On the 2nd of December I received a sms reading that my Makro order is on its way and to look out for a sms from the courier. The same day I received an invoice from Woodmead Makro for the good I ordered. The same day I received an email saying my order is with the couriers. Since the 6th of December I have been phoning customer service to find out where my order is. They keep on saying they will get back to me. Yesterday I phoned again, again they said they will put out an urgent request for my goods to be delivered and yesterday was the first time I received a reference no: ***. Tomorrow is my last working day for the year. I just want my order.....Please, rather go in store if you decide to buy something from Makro...Bad bad online purchase