TP
Taylor P
1 reviews | Active since Dec 2018
09 Mar 2026, 16:05
STILL DID NOT RECIVE MY ORDER
Good Day,
I am extremely disappointed with the service I have received regarding my freezer order.
I placed the order over a week ago and was assured that the freezer would be delivered on Monday. After I logged a complaint on HelloPeter, a consultant contacted me on Saturday and again confirmed that the delivery would take place today.
However, it is now Monday and I have not received any communication or delivery update. I also sent an email this morning and have received no response. It feels as though my concerns are simply being ignored.
This level of customer service is very disappointing, especially from a large and well-established retailer like Makro. Good after-sales service is just as important as making the sale, and unfortunately my experience has not reflected that.
If this matter is not resolved urgently, I will have no choice but to escalate it further and share my experience publicly, as customers deserve transparency and better service.
I would appreciate urgent feedback on the status of my order and when I can realistically expect delivery.
Regards, Taylor
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Taylor P's updateReviewer Update
11 Mar 2026, 09:17 Subject: Extremely Poor Service and No Delivery Feedback – Online Freezer Order Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. I am requesting the following urgently:
Taylor Kleinsmith
- Clear confirmation of the exact delivery date of my freezer.
- Proper communication from a manager explaining the delays.
- Assurance that this matter will be resolved immediately.
Taylor Kleinsmith
TP
Taylor P's update11 Mar 2026, 09:17
Reviewer Update
Subject: Extremely Poor Service and No Delivery Feedback – Online Freezer Order Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. I am requesting the following urgently:
Taylor Kleinsmith
- Clear confirmation of the exact delivery date of my freezer.
- Proper communication from a manager explaining the delays.
- Assurance that this matter will be resolved immediately.
Taylor Kleinsmith