PR
Prema R
1 reviews | Active since Jun 2026
06 Jun 2026, 11:39
Still awaiting refund after 1 year
Makro online store, Why one should not buy online anymore
Helpful (0)
Replies (2)0
Replies (2)PR
Prema R's updateReviewer Update
06 Jun 2026, 12:00Please note that on the 6 June 2025 I ordered 2 items from the Makro online app. MAK***
Makro sent me a mail that there's no stock of one of the items and refunded it back into my account. I was given an opportunity to either wait for the second item or to cancel the balance of my order. I chosed to cancel the order due to the fact that I was to pay the delivery charges as this item alone did not meet the free delivery.
I have tried several times to get in touch with Makro online and all I get is a computer reply that the matter would be followed up.
I eventually when into the Makro online pickup point at Cape Gate store. The gentleman there spoke to someone on the phone and they said that the refund would be followed up.
I had to go back to Makro several times because nobody got in touch with me nor did I receive any feedback from Makro that my problem is being investigated.
I am sure that someone from the Makro account's department can verify that only R600 of the R985 was refunded into my account and that no balance of the R385 was refunded. Or otherwise could someone send me proof of the R385. The computer system at Gape Gate also shows that I have still not been refunded.
My Makro app still shows that the item for the R385 as "Cancellation in progress"
Currently I have been speaking with Mr Garth Engelbrech from Makro Cape Gate. I am still awaiting refund from Makro.
Makro sent me a mail that there's no stock of one of the items and refunded it back into my account. I was given an opportunity to either wait for the second item or to cancel the balance of my order. I chosed to cancel the order due to the fact that I was to pay the delivery charges as this item alone did not meet the free delivery.
I have tried several times to get in touch with Makro online and all I get is a computer reply that the matter would be followed up.
I eventually when into the Makro online pickup point at Cape Gate store. The gentleman there spoke to someone on the phone and they said that the refund would be followed up.
I had to go back to Makro several times because nobody got in touch with me nor did I receive any feedback from Makro that my problem is being investigated.
I am sure that someone from the Makro account's department can verify that only R600 of the R985 was refunded into my account and that no balance of the R385 was refunded. Or otherwise could someone send me proof of the R385. The computer system at Gape Gate also shows that I have still not been refunded.
My Makro app still shows that the item for the R385 as "Cancellation in progress"
Currently I have been speaking with Mr Garth Engelbrech from Makro Cape Gate. I am still awaiting refund from Makro.
PR
Prema R's update06 Jun 2026, 12:00
Reviewer Update
Please note that on the 6 June 2025 I ordered 2 items from the Makro online app. MAK***
Makro sent me a mail that there's no stock of one of the items and refunded it back into my account. I was given an opportunity to either wait for the second item or to cancel the balance of my order. I chosed to cancel the order due to the fact that I was to pay the delivery charges as this item alone did not meet the free delivery.
I have tried several times to get in touch with Makro online and all I get is a computer reply that the matter would be followed up.
I eventually when into the Makro online pickup point at Cape Gate store. The gentleman there spoke to someone on the phone and they said that the refund would be followed up.
I had to go back to Makro several times because nobody got in touch with me nor did I receive any feedback from Makro that my problem is being investigated.
I am sure that someone from the Makro account's department can verify that only R600 of the R985 was refunded into my account and that no balance of the R385 was refunded. Or otherwise could someone send me proof of the R385. The computer system at Gape Gate also shows that I have still not been refunded.
My Makro app still shows that the item for the R385 as "Cancellation in progress"
Currently I have been speaking with Mr Garth Engelbrech from Makro Cape Gate. I am still awaiting refund from Makro.
Makro sent me a mail that there's no stock of one of the items and refunded it back into my account. I was given an opportunity to either wait for the second item or to cancel the balance of my order. I chosed to cancel the order due to the fact that I was to pay the delivery charges as this item alone did not meet the free delivery.
I have tried several times to get in touch with Makro online and all I get is a computer reply that the matter would be followed up.
I eventually when into the Makro online pickup point at Cape Gate store. The gentleman there spoke to someone on the phone and they said that the refund would be followed up.
I had to go back to Makro several times because nobody got in touch with me nor did I receive any feedback from Makro that my problem is being investigated.
I am sure that someone from the Makro account's department can verify that only R600 of the R985 was refunded into my account and that no balance of the R385 was refunded. Or otherwise could someone send me proof of the R385. The computer system at Gape Gate also shows that I have still not been refunded.
My Makro app still shows that the item for the R385 as "Cancellation in progress"
Currently I have been speaking with Mr Garth Engelbrech from Makro Cape Gate. I am still awaiting refund from Makro.
PR
Prema R's updateReviewer Update
06 Jun 2026, 16:23Maybe Makro Social Media Department should work in their accounts department because they responded within a few hours to my post on Hello Peter, unlike their accounts department which hasn't as yet responded after 1 year. Hopefully their Social Media Department can get my refund ASAP.
PR
Prema R's update06 Jun 2026, 16:23
Reviewer Update
Maybe Makro Social Media Department should work in their accounts department because they responded within a few hours to my post on Hello Peter, unlike their accounts department which hasn't as yet responded after 1 year. Hopefully their Social Media Department can get my refund ASAP.