1 reviews | Active since Jun 2018
Still awaiting my order.
I ordered two products on the 23 May 2020, Makro online then split my order in to two, the one product would be delivered from Makro vaal and the other one from Makro Strubens Valley, the one from Makro Vaal I did receive, but I am still waiting for the product from strubens Valley, I have emailed them and called the ***number persistently, only to be told it is on follow up, my last call about a week ago, they said my product is still in store awaiting pick up from the DMV, so how long does it takes for the DMV, to pick up my order in Strubens Valey and deliver in Sasolburg, I didn't asked for my order to be split, my child needs this product for his school word on the computer. The tracking order first said packed for the first 4 weeks, after that it jumped to handed to courier and delivered, were I haven't even received it.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team