Still Awaiting delivery after 26 Days, No feedback

Order MAK ********** Order Date: 2018-10-24

You seem to have no customer feedback other than order in progress, i look for a support page and it seems that you are more active on hellopeter, than on your own website, something i would be ashamed about.

I am on day 26 of waiting for my order, no status updates, no feedback, no explanation or even apology at all. i'd like to get what i ordered and paid for.