CN
Cheryleen N
1 reviews | Active since Aug 2012
31 Dec 2022, 13:25
Still a bunch of Nothing from Makro
Makro responds to say they will be in touch yet nothing. Still waiting for my reimbur*****t. They can send an email to say review product yet I ordered two different types of trampolines on two different days (25 November and 12 December) after they said the first was on way to find out next day they out of stock and didn't even meet delivery standards *2-5 days). Judging by reviews and other people's experiences Makro just does not deliver and don't care about service delivery. Next year I'm supporting that small business who care about product and delivery because these big named places get the money so what do they care.
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Cheryleen N's updateReviewer Update
02 Jan 2023, 11:10This is what i get 31 December via email after i have been waiting since 25 November....
Please confirm if you have received your delivery.
Are you kidding me.
This must be a joke?
I did not receive first item nor second item due to I would not have received it in time for my kids for Christmas. I am still waiting for my refund. Delivery on purchase is 2 - 5 working days. Please look on previous emails and recorded telephonic conversation with Makro how I struggled regarding orders. Your customer service lady confirmed she saw all correspondence on system.
Regarding my refund it says 7 - 10 days and I have been patient yet, we past that service delivery date to.
Makro service delivery is pathetic and I would just like my refund made available in my account so that I can close this disappointed chapter. I think I have tried after being disappointed the first time, stupid enough to try a second time and now I still have to struggle over a month to receive my money back.
How can Makro ask if I received order if you are replying on a refund email. Again absolutely pathetic service delivery.
This is your reply on this platform
We take all our customer requests seriously and assure you that this matter will be our priority.
You rep**** this to my first hellopeter review and yet I am still waiting.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
Again still waiting. To type words is so easy. Actions speak louder than words. What will feedback give me, NOTHING. Christmas is over. No point of a gift now.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
I truly don't care because once bitten, twice shy and I am definitely no fool.
Please be advised that feedback will be provided.
I don't want feedback. My kids didn't get the gift I desperately wanted for them that I was stupid enough to order twice from you. I just want my money back.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Inconvenience is a nice way of putting it. The right wording is Disappointment, time wasted ( emails, telephone calls), money wasted, explaining to kids regarding a missing gift. Additional cost (arranging seperate collection and paying for no delivery at collection point) should I continue on how bad your service delivery was and the snowball effect it had because of your bad service delivery.
Please confirm if you have received your delivery.
Are you kidding me.
This must be a joke?
I did not receive first item nor second item due to I would not have received it in time for my kids for Christmas. I am still waiting for my refund. Delivery on purchase is 2 - 5 working days. Please look on previous emails and recorded telephonic conversation with Makro how I struggled regarding orders. Your customer service lady confirmed she saw all correspondence on system.
Regarding my refund it says 7 - 10 days and I have been patient yet, we past that service delivery date to.
Makro service delivery is pathetic and I would just like my refund made available in my account so that I can close this disappointed chapter. I think I have tried after being disappointed the first time, stupid enough to try a second time and now I still have to struggle over a month to receive my money back.
How can Makro ask if I received order if you are replying on a refund email. Again absolutely pathetic service delivery.
This is your reply on this platform
We take all our customer requests seriously and assure you that this matter will be our priority.
You rep**** this to my first hellopeter review and yet I am still waiting.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
Again still waiting. To type words is so easy. Actions speak louder than words. What will feedback give me, NOTHING. Christmas is over. No point of a gift now.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
I truly don't care because once bitten, twice shy and I am definitely no fool.
Please be advised that feedback will be provided.
I don't want feedback. My kids didn't get the gift I desperately wanted for them that I was stupid enough to order twice from you. I just want my money back.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Inconvenience is a nice way of putting it. The right wording is Disappointment, time wasted ( emails, telephone calls), money wasted, explaining to kids regarding a missing gift. Additional cost (arranging seperate collection and paying for no delivery at collection point) should I continue on how bad your service delivery was and the snowball effect it had because of your bad service delivery.
CN
Cheryleen N's update02 Jan 2023, 11:10
Reviewer Update
This is what i get 31 December via email after i have been waiting since 25 November....
Please confirm if you have received your delivery.
Are you kidding me.
This must be a joke?
I did not receive first item nor second item due to I would not have received it in time for my kids for Christmas. I am still waiting for my refund. Delivery on purchase is 2 - 5 working days. Please look on previous emails and recorded telephonic conversation with Makro how I struggled regarding orders. Your customer service lady confirmed she saw all correspondence on system.
Regarding my refund it says 7 - 10 days and I have been patient yet, we past that service delivery date to.
Makro service delivery is pathetic and I would just like my refund made available in my account so that I can close this disappointed chapter. I think I have tried after being disappointed the first time, stupid enough to try a second time and now I still have to struggle over a month to receive my money back.
How can Makro ask if I received order if you are replying on a refund email. Again absolutely pathetic service delivery.
This is your reply on this platform
We take all our customer requests seriously and assure you that this matter will be our priority.
You rep**** this to my first hellopeter review and yet I am still waiting.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
Again still waiting. To type words is so easy. Actions speak louder than words. What will feedback give me, NOTHING. Christmas is over. No point of a gift now.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
I truly don't care because once bitten, twice shy and I am definitely no fool.
Please be advised that feedback will be provided.
I don't want feedback. My kids didn't get the gift I desperately wanted for them that I was stupid enough to order twice from you. I just want my money back.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Inconvenience is a nice way of putting it. The right wording is Disappointment, time wasted ( emails, telephone calls), money wasted, explaining to kids regarding a missing gift. Additional cost (arranging seperate collection and paying for no delivery at collection point) should I continue on how bad your service delivery was and the snowball effect it had because of your bad service delivery.
Please confirm if you have received your delivery.
Are you kidding me.
This must be a joke?
I did not receive first item nor second item due to I would not have received it in time for my kids for Christmas. I am still waiting for my refund. Delivery on purchase is 2 - 5 working days. Please look on previous emails and recorded telephonic conversation with Makro how I struggled regarding orders. Your customer service lady confirmed she saw all correspondence on system.
Regarding my refund it says 7 - 10 days and I have been patient yet, we past that service delivery date to.
Makro service delivery is pathetic and I would just like my refund made available in my account so that I can close this disappointed chapter. I think I have tried after being disappointed the first time, stupid enough to try a second time and now I still have to struggle over a month to receive my money back.
How can Makro ask if I received order if you are replying on a refund email. Again absolutely pathetic service delivery.
This is your reply on this platform
We take all our customer requests seriously and assure you that this matter will be our priority.
You rep**** this to my first hellopeter review and yet I am still waiting.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
Again still waiting. To type words is so easy. Actions speak louder than words. What will feedback give me, NOTHING. Christmas is over. No point of a gift now.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
I truly don't care because once bitten, twice shy and I am definitely no fool.
Please be advised that feedback will be provided.
I don't want feedback. My kids didn't get the gift I desperately wanted for them that I was stupid enough to order twice from you. I just want my money back.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Inconvenience is a nice way of putting it. The right wording is Disappointment, time wasted ( emails, telephone calls), money wasted, explaining to kids regarding a missing gift. Additional cost (arranging seperate collection and paying for no delivery at collection point) should I continue on how bad your service delivery was and the snowball effect it had because of your bad service delivery.