1 reviews | Active since Jul 2011
Stick to what you know
<p>I decided to try out Makro online last Friday, bought a monitor and one week later I still haven't heard anything from them. I emailed the support line and no response from them either.</p> <p> </p> <p>I'm a regular online shopper, and must say that Makro falls far from the benchmark of online shopping customer service and experience. If you can't handle it Makro, just refund me, there are plenty of more competent channels that I can take my business to.</p>
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Exclusive orders are not kept at our stores, this is why we specified online that this products can take up to 21 days to be delivered to our customers, we order them through our suppliers who may also have to manufacture the item if they do not have at the time we receive the order. Your order will take up to 40 days because the supplier is closing on the 09.12.2016 and re-open on the 09.01.2017
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Again, I offer my sincere apologies for the inconvenience we caused you, I hope that this apology will earn your forgiveness for our mistake and trust in us for the future.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your online exclusive order.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Exclusive orders are not kept at our stores, this is why we specified online that this products can take up to 21 days to be delivered to our customers, we order them through our suppliers who may also have to manufacture the item if they do not have at the time we receive the order. Your order will take up to 40 days because the supplier is closing on the 09.12.2016 and re-open on the 09.01.2017
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Again, I offer my sincere apologies for the inconvenience we caused you, I hope that this apology will earn your forgiveness for our mistake and trust in us for the future.
If you can't fulfil the advertised product, in the advertised time, then you shoudn't be selling it. Please refund me, there are other stores that do have stock.
If you can't fulfil the advertised product, in the advertised time, then you shoudn't be selling it. Please refund me, there are other stores that do have stock.