Stellar Service
<p>I purchased a 16 kg LG washing from Makro Springfield on the 11/12/16 [Sunday] and received delivery of it on the 14th. Unfortunately after installation the next morning, it failed to operate. Thinking that it was a computer glitch, I phone LG [SA] for help and guidance.</p> <p>The consultant got back to me a few hours later and informed me that the LG service adviser said that I should put the machine on and wait for five minutes. Five hours later still nothing. Well done LG for coveting my worse after sales service ever. </p> <p>In the meantime, I did phone Makro immediately after my call to LG, with my complaint and left a message for Noel to contact me. To my surprise he returned my call within five minutes, listened to my problem and advised he would send me a new machine, but on Saturday.</p> <p>I did explain my predicament and he said he will get back to me shortly. Surprise! surprise! he did so and gave me wonderful news in that a new machine will be delivered to me Friday...today...a public holiday, And they did. </p> <p>My appreciation to the Manager, Leon and Noel, especially Noel for going that extra mile in making sure that his customers receive phenomenal service and in maintaining the high levels Makro is renouned for. These Chaps...a real credit to their establishment. By the way the new machine works.</p>
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
It is great to hear that Springfield store is doing such a fantastic job of keeping their customers happy.
I have forwarded your compliment to the to the Marketing Executive Manager (Refilwe Oliphant) and I am sure she will post your comments for all staff to see.
Please continue to give us feedback on service received in our stores.
Regards
MmuleMoropa
Best regards,
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
It is great to hear that Springfield store is doing such a fantastic job of keeping their customers happy.
I have forwarded your compliment to the to the Marketing Executive Manager (Refilwe Oliphant) and I am sure she will post your comments for all staff to see.
Please continue to give us feedback on service received in our stores.
Regards
MmuleMoropa
Best regards,
I am disappointed with Makro's Marketing Executive Manager (Refilwe Oliphant) for not filtering compliments of good service to the relevant recipients on their floor.
After writing a review of good service received from Noel [Makro Springfield] I did bump into him yesterday while shopping there. I asked him if he received any compliments from management, he had no clue what I was referring to. It was obvious nothing was done.
It such a pity management respond so positively here but fail to compliment their frontline staff for going that extra mile in uplifting the Makro name. So now I now who has more pride of their company. I do hope this is taken heed of.
I am disappointed with Makro's Marketing Executive Manager (Refilwe Oliphant) for not filtering compliments of good service to the relevant recipients on their floor.
After writing a review of good service received from Noel [Makro Springfield] I did bump into him yesterday while shopping there. I asked him if he received any compliments from management, he had no clue what I was referring to. It was obvious nothing was done.
It such a pity management respond so positively here but fail to compliment their frontline staff for going that extra mile in uplifting the Makro name. So now I now who has more pride of their company. I do hope this is taken heed of.