AT
Awie T
1 reviews | Active since Aug 2016
16 Apr 2019, 15:21
*****ing my money.
I don't think I have ever come across a more pathetic company than Makro. Almost six weeks after having returned substandard goods to Makro and having been promised a refund I am still waiting. I have been in constant correspondence with your social media team but all they ever do is promise feedback that never comes. I will never again set foot in a Massmart store and will now send you a final demand via The Smaal Claims Court.
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Replies (1)
Makro's replyOfficial
16 Apr 2019, 16:28Good day Awie,
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online and finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online and finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Makro's reply16 Apr 2019, 16:28
Official
Good day Awie,
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online and finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received both from our online and finance team.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department to get to the bottom of this.
Kind regards
Makro Makro Hellopeter Team