JB
Joe B

1 reviews | Active since Jan 2019

26 Oct 2020, 11:53

Stay Far away from them... FAR AWAY!!!!

2nd Review in a week. Makro is the worst, the utter and literal worst!!!! My last review is being ignored while new reviews are getting the copy/paste treatment with their generic replies. So again, I have paid you a large sum of money (POP's sent twice) and haven't even got a confirmation email in a week. I am being ignored on all platforms so pretty much theft at this stage. I just want answers which seems impossible for their team to do (7 days and nothing, just "you'll hear from us in 24 to 48 hours" - Watch the response below. It will be exactly the same) Online order - #MAK***. Please have some competent get in touch with me ASAP, preferably a manager. Wishful think, I know

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Replies (1)
Makro
Makro's reply26 Oct 2020, 12:51
Official
Good day Joe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team