STAY FAR AWAY

Makro is refusing our refund for an order placed on 04 November for a TV stick that Cost R450.

The order was cancelled 06 November due to no stock.

I called them on the 6th on ***at 13:06, On the 14th *** at 13:31 & *** at 17:15. On the 18th ***at 08:10, *** at 08:16 & at13:07 & *** at 16:55. 19th *** at 14:04 & 14:47. 24th ***at 13:03 & at 15:14. 26th *** at 08:37 & ***at 08:38.

The response we keep receiving is that the refund won't go through, they refuse to give us an answer about what goes wrong with the refund.

The refund amount is R450.

We've provided all documentation as requested by Makro.

We were given an option for refund in bank account, voucher that can be used instore & a Payshap refund.

On Monday 24th when calling Makro to once more enquire about our refund. We were once more told the money will be in our bank within 24 Hours. When enquiring about the voucher we were then told that as it is an outside party that they couldn't provide a voucher. But the voucher was one of the options on the email that we received from them