STAY AWAY FROM ONLINE PURCHASING - Horrible service - absolutely HORRIBLE

Item: Makro
Rating: 1
Author: Claudia L

I am going into WEEK 3 and you have not collected my Treadmill. I can not believe how bad your service is. I do not have words left. I have asked for a letter from the manager (stating its in the 10 day period of return) then I can hire some people and return the box. I did not even get a response to that... I can not believe this. How can you do this to a customer???

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 17:02

Good day Claudia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 17:02

Official