VM
Vuyiswa M

1 reviews | Active since Sept 2019

03 Sept 2019, 14:13

Stay away from Makro Wonderboom if you want to keep your peace

If i could choose 0 stars i would. Makro is Wonderboom are perfoming day light *******. A friend of mine bought a washing machine cash and spent R3k on an extended warranty. The machine showed signs immediately that something was wrong, she reported it and was taken from pillar to post and it took about a month for them to tell her they can't do anything about the fault because she broke the machine. This is after she spent R10k, not only that the so called manager Sipho, had the nerve to shout at her in the phone that she broke the machine and she must fix it herself, the warranty doesn't cover that fault.

0
Replies (1)
Makro
Makro's reply03 Sept 2019, 15:32
Official
Good day Vuyiswa,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.

We will revert feedback within 24 hours.

Kind Regards,
Makro Hellopeter Team