1 reviews | Active since Dec 2012
Stay away from Makro Online shopping. They keep on stalling.
Ordered a product from Makro on the 9th of June 2020. Order said 7 - 10 working days. 11 days later item is still sitting in Durban and I am in the western cape. Call centre just keeps you on hold for 12+ minutes when you ask them to cancel the order. When they confirm it will be cancelled, log in to the site and the order still exist the next day - 30 June 2020 Call centre agent just ignores me when I discuss the problem 07/02/2020 - Call centre cant do anything since finance still has to authorise the cancellation. Call Head Office and they put me through to a voicemail system. They gave me 24-48 Hours turnaround time for cancellation. Called headoffice 3 times more and no answer. Will be laying a ******** case at SAPS for ***** against Makro. Advise all customers to never buy anything from Makro again since they do not have any form of customer support that can help you.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team