BR
Bernice R
1 reviews | Active since Mar 2019
05 Mar 2019, 15:11
Stay away from Makro online shopping! No-one helps when there is a problem with delivery!
I keep kicking myself every time I do online shopping with Makro!!! I bought a product online of Sunday 24 Feb. I have phoned a number of times since last Wednesday to find out where my order is as it is my son's birthday present for this weekend. No-one can tell me where it is and everyone keeps telling me they will phone me back with answers- no calls, no answers, nothing. Shocking! Quick enough to take thousands off my card but no luck with actually receiving my purchase. I am so frustrated with Makro and the customer care line. How difficult can it be to deliver a pair of headphones for goodness sake!
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
05 Mar 2019, 16:31Good day Bernice
Thank you for bringing this matter to our attention.
I'm sorry that you haven't received your order as yet and for the overall service.
I am currently looking into this for you and will revert with feedback as soon as possible.
Kind Regards
Otsiele Boikanyo
Otsiele Boikanyo
Makro's reply05 Mar 2019, 16:31
Official
Good day Bernice
Thank you for bringing this matter to our attention.
I'm sorry that you haven't received your order as yet and for the overall service.
I am currently looking into this for you and will revert with feedback as soon as possible.
Kind Regards
Otsiele Boikanyo
Otsiele Boikanyo
BR
Bernice R's updateReviewer Update
07 Mar 2019, 10:34Good morning Otsiele
I was holding for 24 minutes this morning trying to get some answers about my parcel. EVERYDAY I phone and everyday I am promised someone will phone me and give me feedback and nothing. This is past ridiculous now! I need to know when I can expect my delivery please- and where we are in the process?
BR
Bernice R's update07 Mar 2019, 10:34
Reviewer Update
Good morning Otsiele
I was holding for 24 minutes this morning trying to get some answers about my parcel. EVERYDAY I phone and everyday I am promised someone will phone me and give me feedback and nothing. This is past ridiculous now! I need to know when I can expect my delivery please- and where we are in the process?
Makro's replyOfficial
07 Mar 2019, 11:49Hi Mrs. Van Rooyen
Thank you for taking my call.
As discussed on the phone there were delays from the seller's due to stocktaking however the item will be collected from them today so that it can be delivered.
Kind regards
Otsiele Boikanyo
Thank you for taking my call.
As discussed on the phone there were delays from the seller's due to stocktaking however the item will be collected from them today so that it can be delivered.
Kind regards
Otsiele Boikanyo
Makro's reply07 Mar 2019, 11:49
Official
Hi Mrs. Van Rooyen
Thank you for taking my call.
As discussed on the phone there were delays from the seller's due to stocktaking however the item will be collected from them today so that it can be delivered.
Kind regards
Otsiele Boikanyo
Thank you for taking my call.
As discussed on the phone there were delays from the seller's due to stocktaking however the item will be collected from them today so that it can be delivered.
Kind regards
Otsiele Boikanyo
BR
Bernice R's updateReviewer Update
11 Mar 2019, 11:03Good morning Otsiele
So here we are into another week and I'm still waiting for my parcel to arrive last Friday! I phoned Makro this morning who couldn't give me any answers and told me to phone DSV couriers. DSV told me that they don't even have the parcel. This is just shocking- I have never had an experience with any online purchase like this- ever! I am shoved from pillar to post and no-one can give me a definite answer. What do I need to do to get my parcel- as far as I'm concerned I have paid for something that is not being handed over to me... Surely this would be considered theft? A purchase of R3 200 and this is what one can expect?
BR
Bernice R's update11 Mar 2019, 11:03
Reviewer Update
Good morning Otsiele
So here we are into another week and I'm still waiting for my parcel to arrive last Friday! I phoned Makro this morning who couldn't give me any answers and told me to phone DSV couriers. DSV told me that they don't even have the parcel. This is just shocking- I have never had an experience with any online purchase like this- ever! I am shoved from pillar to post and no-one can give me a definite answer. What do I need to do to get my parcel- as far as I'm concerned I have paid for something that is not being handed over to me... Surely this would be considered theft? A purchase of R3 200 and this is what one can expect?
Makro's replyOfficial
11 Mar 2019, 11:18Good day Bernice
I have sent you an email regarding this matter, stating that you have provided two delivery addresses and the delivery for the one that you provided to me will be done this week.
Kind regards
Otsiele Boikanyo
I have sent you an email regarding this matter, stating that you have provided two delivery addresses and the delivery for the one that you provided to me will be done this week.
Kind regards
Otsiele Boikanyo
Makro's reply11 Mar 2019, 11:18
Official
Good day Bernice
I have sent you an email regarding this matter, stating that you have provided two delivery addresses and the delivery for the one that you provided to me will be done this week.
Kind regards
Otsiele Boikanyo
I have sent you an email regarding this matter, stating that you have provided two delivery addresses and the delivery for the one that you provided to me will be done this week.
Kind regards
Otsiele Boikanyo