1 reviews | Active since May 2020
STAY AWAY FROM MAKRO ONLINE! BUY FROM ANOTHER SITE!
I ordered office furniture online on 2 March 2020. I was contacted by Makro, promising that they would at the very latest deliver everything the week before the lockdown. Makro never delivered. Thereafter Zwelakhe from Makro contacted me, promising that my order would be delivered time after time, still nithing. Finally he sent an email, apologizing for my horrific experience with Makro, and promising me that my order would now be delivered on Tuesday, 12 May or Wednesday 13 May at the very latest, as the items qualified as essential even during the lockdown. Guess what? Still no delivery. After various emails, Zwelakhe finally contacts me on Wednesday afternoon, apologizing and promising that my order would now be delivered on 14 May 2020 (Thursday). Nothing. My offices have been able to conduct business as result of their failure to deliver my office furniture for more than two months. I have never received such bad service from any company.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
He phoned me at 09:19 on Friday, 15 May, explaining that he does not know where my order has gone, as they had the items in stock but it’s missing now, and how he’ll look for it but might have to reorder. This after two and a half months of waiting. He also said he’d phone me back in 20 minutes. Well, it has been a day and a half and still no call.
So, believe it or not, Makro’s service has gotten even worse. Disgusting. Pathetic. Horrific.
Cannot stress enough that you should not purchase anything from them online, and rather use a trusted online store.
He phoned me at 09:19 on Friday, 15 May, explaining that he does not know where my order has gone, as they had the items in stock but it’s missing now, and how he’ll look for it but might have to reorder. This after two and a half months of waiting. He also said he’d phone me back in 20 minutes. Well, it has been a day and a half and still no call.
So, believe it or not, Makro’s service has gotten even worse. Disgusting. Pathetic. Horrific.
Cannot stress enough that you should not purchase anything from them online, and rather use a trusted online store.