STAY AWAY FROM MAKRO ONLINE

To be noted, straight from your website Makro: Ordering from third party sellers:[ In our quest to surprise and delight our customers with even more range, we have been working hard to extend our range of Online Exclusive products to you! To accomplish this, we have found the most trusted third party sellers who are making thousands of their products available on makro.co.za. The process of ordering from one of our third party sellers is easy and you can rest assured that there is no difference in ordering a product fulfilled by Makro or a third party seller. Simply register online, place your order and we will make sure it arrives within 2-5 working days. Makro Online is getting even bigger! Makro manages all of your payments and accounts as well as any returns, so you can still expect the great value and absolute peace of mind you have become accustomed to when shopping at makro.co.za. Do not forget to check back regularly to see what new products we have added on makro.co.za. Note: Third party sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a Third Party Seller is unable to deliver, we will refund you promptly so that you can place a new order. Please know that while an occasional out-of-stock is bound to happen, we do require third party sellers to keep these to a minimum.

None of this happened and is false advertising. I should have checked online reviews before ordering from Makro online. It is genuinely unbelievable the quality of service. Have experienced poor quality before, but this far exceeds any degree of poor service. I placed an online order for a vacuum cleaner on the 12th of December, with guaranteed delivery the 19th. During the week I noticed that it was still processing my order. I called on the 18th requesting that they follow up. I was told to wait until today, as they could not escalate until the last day. I called early today. The lady, Mpho, then escalated for me. After calling again, Gugu informed me that escalations take up to 3 working days. Only then can I expect to receive a response. In the event that the supplier does not have stock, then my refund will take 3 weeks to process. So, effectively, Makro not only does not care, but also does not seem to be vetting 3rd party suppliers at all. Surely if I pay Makro, then it is Makro’s responsibility to ensure that I receive my order and / or have feedback timeously. This is unacceptable and the most frustrating part is that one cannot speak to a living soul at Makro that can give me an unscripted answer. My experience is totally contradictory to what you state on your website You cannot speak to anyone senior and everybody you speak to says the same thing. How can you NOT contact the Supplier????? When calling Head Office, no Manager was “available” to take the call. The receptionist, Pumneza, said that she would call them and provide me with feedback. Still waiting, no response and out of pocket. I need someone at Makro to contact me urgently. Surely someone in a management position must actually be dealing with all the negative feedback and non-delivery. Let’s see if anyone bothers to respond