AN
Amen N
1 reviews | Active since Mar 2010
26 Jan 2026, 17:24
Stay away from Makro Online
On 06/01/2026, I purchased from Makro Online. Delivery was on 15/01/2026, i.e. 9 days later. 6 items were not delivered, and I was informed to log a return. I logged the return on 16/01/2026. Today, 26/01/2026, the items are yet to be collected. After the collection comes the processing of the refund, which I have experienced before, and it takes 10 working days. That means the earliest I could ever get a refund is sometime at the end of February 2026. I have bought the item from Amazon SA, and it has been delivered already. Would I ever consider Makro Online? - NEVER.
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Replies (7)AN
Amen N's updateReviewer Update
13 Feb 2026, 16:19Today is the 13th of February, and I have yet to receive a refund as the "returned order is still in transit back to the seller". I am more certain about discouraging friends and anyone I know from buying from Makro Online.
AN
Amen N's update13 Feb 2026, 16:19
Reviewer Update
Today is the 13th of February, and I have yet to receive a refund as the "returned order is still in transit back to the seller". I am more certain about discouraging friends and anyone I know from buying from Makro Online.
AN
Amen N's updateReviewer Update
26 Feb 2026, 11:31The reason why Makro Online is struggling with my refund is that the supplier is a ghost supplier. Mhabuli Trade Links (PTY) Ltd, with a Cipro registered address of UNIT 2070 BUCKINGHAM COURT, 45 LEYDS STREET, JOUBERT PARK, JOHANNESBURG. I received a call from the courier company Value Express ***) today. They indicated that they were at the premises of Mhabuli Trade Links (PTY) Ltd, but failed to drop off the return. The registered address is a residential one. Clearly, Makro is failing to vet their suppliers and ultimately extending its failures to its customers.
AN
Amen N's update26 Feb 2026, 11:31
Reviewer Update
The reason why Makro Online is struggling with my refund is that the supplier is a ghost supplier. Mhabuli Trade Links (PTY) Ltd, with a Cipro registered address of UNIT 2070 BUCKINGHAM COURT, 45 LEYDS STREET, JOUBERT PARK, JOHANNESBURG. I received a call from the courier company Value Express ***) today. They indicated that they were at the premises of Mhabuli Trade Links (PTY) Ltd, but failed to drop off the return. The registered address is a residential one. Clearly, Makro is failing to vet their suppliers and ultimately extending its failures to its customers.
AN
Amen N's updateReviewer Update
27 Feb 2026, 16:25Do you guys even engage? Your communications are unidirectional without listening. I am informing you, and you are merely copying and pasting what you have as a standard response. I have pinpointed the failure point, but you're informing me how you'd remedy the situation. Your supplier vetting failed, and the supplier of the product you sold me uses a residential address in crime-ridden Hillbrow. That is what you need to remedy.
AN
Amen N's update27 Feb 2026, 16:25
Reviewer Update
Do you guys even engage? Your communications are unidirectional without listening. I am informing you, and you are merely copying and pasting what you have as a standard response. I have pinpointed the failure point, but you're informing me how you'd remedy the situation. Your supplier vetting failed, and the supplier of the product you sold me uses a residential address in crime-ridden Hillbrow. That is what you need to remedy.
AN
Amen N's updateReviewer Update
03 Mar 2026, 16:54I fully understand why you can not give the supplier's address. However, you may address a failure point on your end. I just received from your contact centre that the return case was closed for failure to deliver to the supplier's address. Acknowledging that you are fixing is a bigger win than how you have been handling this case as Makro Online.
AN
Amen N's update03 Mar 2026, 16:54
Reviewer Update
I fully understand why you can not give the supplier's address. However, you may address a failure point on your end. I just received from your contact centre that the return case was closed for failure to deliver to the supplier's address. Acknowledging that you are fixing is a bigger win than how you have been handling this case as Makro Online.
AN
Amen N's updateReviewer Update
03 Mar 2026, 17:04Herewith your message. Is it my failure that you are struggling to return a product to the supplier due to the supplier's address?
Dear AMEN NDOU,
Dear AMEN NDOU,
We’ve had to reject your return request.
Reason: Product delivery failed
Based on our assessment and policy, the product doesn’t qualify for a return.
Please contact us at ***if you have any questions.
Return Request ID: ***
Regards,
The Makro Team
AN
Amen N's update03 Mar 2026, 17:04
Reviewer Update
Herewith your message. Is it my failure that you are struggling to return a product to the supplier due to the supplier's address?
Dear AMEN NDOU,
Dear AMEN NDOU,
We’ve had to reject your return request.
Reason: Product delivery failed
Based on our assessment and policy, the product doesn’t qualify for a return.
Please contact us at ***if you have any questions.
Return Request ID: ***
Regards,
The Makro Team
AN
Amen N's updateReviewer Update
02 Apr 2026, 22:12Today is the 2nd of April 2026, and I am yet to receive my refund. I reached out to Makro Online on their WhatsApp support this morning at 08:09. I was informed someone will contact me. In the afternoon, 15h31, Lumkile reached out and asked how she could help. I reiterated I had not received the refund. She asked for the order number and immediately closed the call. I had already given the order number earlier. Return logged 16 January 2026 and I am still waiting for it on 2 April 2026. Things may go wrong but failure to recover multiple times is epic failure.
AN
Amen N's update02 Apr 2026, 22:12
Reviewer Update
Today is the 2nd of April 2026, and I am yet to receive my refund. I reached out to Makro Online on their WhatsApp support this morning at 08:09. I was informed someone will contact me. In the afternoon, 15h31, Lumkile reached out and asked how she could help. I reiterated I had not received the refund. She asked for the order number and immediately closed the call. I had already given the order number earlier. Return logged 16 January 2026 and I am still waiting for it on 2 April 2026. Things may go wrong but failure to recover multiple times is epic failure.
AN
Amen N's updateReviewer Update
06 Apr 2026, 19:48There's no such refund. Can you please furnish the details of the refund?
AN
Amen N's update06 Apr 2026, 19:48
Reviewer Update
There's no such refund. Can you please furnish the details of the refund?