STAY AWAY FROM MAKRO ONLINE

STAY AWAY FROM MAKRO ONLINE.

I ordered a product from Makro online store and a wrong product was delivered. I was then told to initiate the return of the product and I was told that I should wait for 14 business days to get my refund, which I'm still waiting for.

As I needed the product urgently, I decided to reorder the same product through the same platform, while I was still waiting for a refund. I placed the order for the same product initially ordered, for the second time, to my dismay and complete surprise, a second wrong product was again delivered for the second time.

This whole situation is very frustrating and totally unacceptable that both orders were messed up twice, while I'm adversely prejudiced for not getting what I ordered and for being made to wait for a refund to be processed and paid, which I was told would be between 3 to 5 days.

My order numbers for both orders are as follows:

OD*** - First order

OD*** - Second order

Therefore, in light of the above, I demanded that Makro to initiate an investigation as to why the order was messed up twice for the same product. I was made to understand that the product comes from Makro's supplier. Even if that is the case, this kind of poor service is a bad reflection on Makro as it poses reputational risk. I have demanded a product replacement which must be delivered simultaneously when the wrong product delivered is picked up. This is proving futile, and I have resorted to demand a refund for both orders as Makro does not seem interested to replace the wrong product, despite these mistakes. What is very strange is that Makro online call centre agents are not willing to give their full name and surname, they just give the first name, and when you demand the surnames they refuse to disclose them.