1 reviews | Active since Jun 2021
Stay away from Makro Online
I have a refund that Makro notified me was done on the 26th of June 2023. It's 2 August now and I still don' have the money even though they promised to have refunded it to my card
I have phoned the contact centre multiple times and they always advise they have escalated the matter to Finance and there was never feedback. They can't provide proof of refund and they ended up requesting a bank statement to prove I didn't receive the money which I did. 10 days after providing the bank statement which they advised was forwarded to Finance, an agent is telling me he will escalate the matter to Finance because it seems the escalation was not done - like really, after multiple confirmations that the matter was escalated. It seems the two departments work for different companies or its a working capital management scheme...it's wrong Makro
Thanks for the reply dated 03 August 2023 in which you promised to prioritise the case. However, this is a template response that I have been getting for one and half months and honestly it means nothing and that's why even 48hrs later, I haven't received any feedback . I got the same message in my email inbox on Thursday and 48hrs later, there is nothing. FYI, I had received another similarly worded message of escalation on the 2nd of August, and another on the 27th of July....I can go on and on. I'm happy to list the names of you staff and e-mail addresses that have had correspondence with me, including time and dates I made calls to your customer services line. Maybe that will help give you perspective. You confirmed to me a month and half ago that you refunded me, no proof of refund, no money in my bank account and I gave you a statement to prove that.
Thanks for the reply dated 03 August 2023 in which you promised to prioritise the case. However, this is a template response that I have been getting for one and half months and honestly it means nothing and that's why even 48hrs later, I haven't received any feedback . I got the same message in my email inbox on Thursday and 48hrs later, there is nothing. FYI, I had received another similarly worded message of escalation on the 2nd of August, and another on the 27th of July....I can go on and on. I'm happy to list the names of you staff and e-mail addresses that have had correspondence with me, including time and dates I made calls to your customer services line. Maybe that will help give you perspective. You confirmed to me a month and half ago that you refunded me, no proof of refund, no money in my bank account and I gave you a statement to prove that.