EE
Eric E
1 reviews | Active since Nov 2012
10 Feb 2020, 10:49
Stay away from Makro Online
Pathetic customer care! I ordered an item online (exclusive) on 3-Feb and the wrong item was delivered. I emailed Marko Online and got no response. I then phoned the customer care and the lady said it will be escalated. I told them I have to drive over 100KM on Saturday to install it and if they cannot deliver the correct item by Friday then it will be to late. It is now Monday and I am still waiting for Makro to fix their **** up. No communication no nothing... I phone them again today and still i need to wait... it's been a week. If I knew I was going to have to wait 3 weeks for my order I would have told you to stick it!
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Makro's replyOfficial
10 Feb 2020, 12:47Good day Eric
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have logged a return on your online order, could we kindly request that you allow us to address and deal with the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have logged a return on your online order, could we kindly request that you allow us to address and deal with the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply10 Feb 2020, 12:47
Official
Good day Eric
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have logged a return on your online order, could we kindly request that you allow us to address and deal with the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we understand that you have logged a return on your online order, could we kindly request that you allow us to address and deal with the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team