STAY AWAY FROM MAKRO ONLINE!!!

Ordered a Samsung phone online on the 24th of November(Black Friday).....expected delivery was 2 - 5 working days. Today is the 14th of December and I have received no delivery from makro. Not only have a received no delivery but makro doesn't even have the decency to advise what the delay is. I have never experienced such bad service from such a big store. I have called the Springfield park branch at least 10 times today and I still don't have a proper answer as to where my order is. This is unacceptable!!!!